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Case Study - Quick Service 2

Cupcakes, Lori Kliman


 

"Halo is THE solution for everyone, big or small. The service and support from Halo has been far beyond fabled service! It's such a pleasure to come across someone in the field with the same high consistent standards. It has made the transformation that much easier and fun!"

Lori Kliman
Co-Founder/Co-Owner
Cupcakes by Heather & Lori


Business Scenario

Lori Kliman and Heather White's concept was interesting and simple: serve up nostalgia in a compact, sugary, delicious treat and watch customers flock, and flock they did. Cupcakes has flourished and grown since its inception in 2001. So much so, that it got to the point where their sole cash register was limiting their growth.

"Our cash register limited our tracking ability in different markets. We maxed out the number of items on the register with our retail market, thus limiting tracking capabilities in the wedding, wholesale and corporate markets. I knew a quick-service POS system could alleviate this problem, but I thought it would be too expensive," states Lori.

The Simple Choice: Halo

What started as a casual conversation with neighboring restaurant and Halo user, Infuze, turned into a possibility for Cupcakes. "It became apparent to us that a POS system was a viable option," recounts Lori. Cupcakes looked at other POS companies but chose Halo affordable pos because of the superior customer service, and value.

The Results

Cupcakes on knowing their business: The difference has been like night and day. Using Halo Enterprise Manager Cupcakes can make comparisons between their markets, better determine what approaches are working and where best to position to the company in the future. Thanks to Halo, Cupcakes is now better prepared to open their second shop.

Cupcakes on convenience: Lori is on the road a lot and Halo's web-based Enterprise Manager provides flexibility and convenience. "My information is accessible anytime and anywhere. If I am on the road or in Victoria, I have complete access to the system. It's great and very empowering to know that while I am away, the business will continue to run smoothly."

Cupcakes on flexibility: Regardless if you have one location or many, Halo's design is engineered to support multiple locations as easily as it supports one. Halo is a complete POS solution that can be configured to meet the needs of your business. "We will be opening a second shop in the near future and we wanted a solution that had the capacity to grow with us. We found that in Halo."

Cupcakes on customer service: "Halo is THE solution for everyone, big or small. The service and support from Halo has been far beyond fabled service. As a retailer now, and with 10 -15 years of customer service experience in various industries, it is such a pleasure to come across someone in the field with the same high consistent standards. It has made the transformation that much easier and fun!"

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